Vanilla Forums incident

Internet connectivity issues with Cloudflare and AWS

Minor Resolved View vendor source →

Vanilla Forums experienced a minor incident on August 22, 2025 affecting VexxHost Canada Central Enterprise Plan Communities and AWS Canada Central Enterprise Plan Communities and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 11:17 AM UTC
Resolved
Aug 22, 2025, 11:52 AM UTC
Duration
35m
Detected by Pingoru
Aug 22, 2025, 11:17 AM UTC

Affected components

VexxHost Canada Central Enterprise Plan CommunitiesAWS Canada Central Enterprise Plan CommunitiesVexxHost US West Enterprise Plan CommunitiesAWS US West Enterprise Plan CommunitiesAWS EU Central Enterprise Plan CommunitiesVexxHost Canada Central Corporate Plan CommunitiesAWS US West Corporate Plan CommunitiesVexxHost US West Corporate Plan CommunitiesAWS Canada Central Corporate Plan CommunitiesVexxHost Canada Central Webhooks & Queue System

Update timeline

  1. investigating Aug 22, 2025, 11:17 AM UTC

    We have identified some connectivity issue between our primary datacenter and Cloudflare and AWS, causing internal services to malfunction. We're investigating the cause.

  2. monitoring Aug 22, 2025, 11:48 AM UTC

    Our hosting provider have fixed the issue and services are coming back online.

  3. resolved Aug 22, 2025, 11:52 AM UTC

    This incident has been resolved.