Vanilla Forums incident

Packet loss affecting CA DC

Minor Resolved View vendor source →

Vanilla Forums experienced a minor incident on March 2, 2021 affecting VexxHost Canada Central Corporate Plan Communities, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2021, 02:06 AM UTC
Resolved
Mar 02, 2021, 07:56 AM UTC
Duration
5h 50m
Detected by Pingoru
Mar 02, 2021, 02:06 AM UTC

Affected components

VexxHost Canada Central Corporate Plan Communities

Update timeline

  1. identified Mar 02, 2021, 02:06 AM UTC

    We're experiencing relatively severe packet loss on an internal link between our two Montreal datacenters, which is contributing to degraded performance for sites hosted there. We're working on a resolution but there is no solid ETA at this time.

  2. identified Mar 02, 2021, 03:11 AM UTC

    We continue to troubleshoot this problem and work on alternative solutions.

  3. monitoring Mar 02, 2021, 07:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 02, 2021, 07:56 AM UTC

    This incident has been resolved.