Vanilla Forums incident

Network Outage affecting communities hosted in Montreal-YUL

Critical Resolved View vendor source →

Vanilla Forums experienced a critical incident on October 5, 2021 affecting VexxHost Canada Central Corporate Plan Communities, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2021, 01:17 AM UTC
Resolved
Oct 05, 2021, 01:31 AM UTC
Duration
14m
Detected by Pingoru
Oct 05, 2021, 01:17 AM UTC

Affected components

VexxHost Canada Central Corporate Plan Communities

Update timeline

  1. investigating Oct 05, 2021, 01:17 AM UTC

    We are currently investigating this issue.

  2. identified Oct 05, 2021, 01:18 AM UTC

    Issue has been identified affecting all customers in the Montreal data centre. A fix is being implemented.

  3. monitoring Oct 05, 2021, 01:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 05, 2021, 01:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 05, 2021, 01:31 AM UTC

    This incident has been resolved.