Vanilla Forums experienced a critical incident on October 12, 2023 affecting VexxHost Canada Central Corporate Plan Communities and Support Forum, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
VexxHost Canada Central Corporate Plan CommunitiesSupport Forum
Update timeline
- investigating Oct 12, 2023, 09:08 PM UTC
We are currently investigating an issue with customers hosted in Europe
- resolved Oct 12, 2023, 09:44 PM UTC
The issue has been resolved. An occurrence of extremely high demand led us to take immediate action. Servers were rebalanced acrossed multiple physical servers with our infrastructure hosting provider. Monitoring is showing the systems are operating within normal ranges.