Vanilla Forums incident

Some Vanilla sites are unavailable

Critical Resolved View vendor source →

Vanilla Forums experienced a critical incident on October 26, 2023 affecting VexxHost Canada Central Corporate Plan Communities, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2023, 12:12 PM UTC
Resolved
Oct 26, 2023, 01:37 PM UTC
Duration
1h 25m
Detected by Pingoru
Oct 26, 2023, 12:12 PM UTC

Affected components

VexxHost Canada Central Corporate Plan Communities

Update timeline

  1. investigating Oct 26, 2023, 12:12 PM UTC

    Some Vanilla sites are unavailable. We are investigating the issue.

  2. identified Oct 26, 2023, 01:02 PM UTC

    We have identified the cause of the issue and are working to fix the cause.

  3. resolved Oct 26, 2023, 01:37 PM UTC

    An issue with failed hardware has affected many of our communities. We have migrated affected sites to new hardware and functionality has been restored.