Vanilla Forums incident

Performance issues in our YUL-1 datacenter

Minor Resolved View vendor source →

Vanilla Forums experienced a minor incident on February 2, 2024 affecting VexxHost Canada Central Corporate Plan Communities, lasting 15h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 06:30 AM UTC
Resolved
Feb 02, 2024, 09:55 PM UTC
Duration
15h 24m
Detected by Pingoru
Feb 02, 2024, 06:30 AM UTC

Affected components

VexxHost Canada Central Corporate Plan Communities

Update timeline

  1. monitoring Feb 02, 2024, 08:50 PM UTC

    We've identified performance issues in our YUL-1 datacenter that our provider identified as increased latency in our storage cluster, causing delays and timeouts. The disk have been taken offline and services are catching up, we're monitoring until full system recovery.

  2. resolved Feb 02, 2024, 09:55 PM UTC

    All systems have recovered and our hosting provider is working on replacing the faulty disk.