Vanilla Forums incident

Knowledge Base Issues on Enterprise Sites

Minor Resolved View vendor source →

Vanilla Forums experienced a minor incident on March 25, 2024 affecting VexxHost Canada Central Corporate Plan Communities, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2024, 05:05 PM UTC
Resolved
Mar 25, 2024, 08:00 PM UTC
Duration
2h 55m
Detected by Pingoru
Mar 25, 2024, 05:05 PM UTC

Affected components

VexxHost Canada Central Corporate Plan Communities

Update timeline

  1. investigating Mar 25, 2024, 05:05 PM UTC

    Navigating to Knowledge Base articles directly is resulting in an error. Navigating articles via the Knowledge Base page is working as expected. Our product team is investigating the issue.

  2. resolved Mar 25, 2024, 08:00 PM UTC

    We have deployed a fix for this issue and full Knowledge Base access has been restored.