Vanilla Forums incident

Outage in YUL-1 (Montréal) Datacenter

Major Resolved View vendor source →

Vanilla Forums experienced a major incident on December 17, 2024 affecting VexxHost Canada Central Enterprise Plan Communities and VexxHost Canada Central Corporate Plan Communities and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 12:35 AM UTC
Resolved
Dec 17, 2024, 01:13 AM UTC
Duration
37m
Detected by Pingoru
Dec 17, 2024, 12:35 AM UTC

Affected components

VexxHost Canada Central Enterprise Plan CommunitiesVexxHost Canada Central Corporate Plan CommunitiesVexxHost Canada Central Webhooks & Queue SystemSupport Forum

Update timeline

  1. investigating Dec 17, 2024, 12:35 AM UTC

    We are currently investigating this issue.

  2. identified Dec 17, 2024, 12:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 17, 2024, 12:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 17, 2024, 01:13 AM UTC

    This incident has been resolved.