VALUE SERP API incident

Update to Sending Email Address for Support Ticket Responses

Notice Resolved View vendor source →

VALUE SERP API experienced a notice incident on April 4, 2024, lasting 11d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 07:59 PM UTC
Resolved
Apr 16, 2024, 06:39 PM UTC
Duration
11d 22h
Detected by Pingoru
Apr 04, 2024, 07:59 PM UTC

Update timeline

  1. investigating Apr 04, 2024, 07:59 PM UTC

    We’ve uncovered an issue with our email domains used for Customer Support. Our team currently has a ticket in for investigation. You may see responses from our Support team coming from the email address [email protected] in the meantime. We look forward to serving you!

  2. resolved Apr 16, 2024, 06:39 PM UTC

    This incident has been resolved.