Validis experienced a minor incident on May 13, 2025 affecting Validis UK, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 01:56 PM UTC
We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- monitoring May 14, 2025, 09:10 AM UTC
A fix has been deployed to address the 403 error, therefore we advise customers to proceed with the reconciliation whilst we continue to monitor the system.
- investigating May 15, 2025, 10:35 AM UTC
We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- resolved May 16, 2025, 03:27 PM UTC
This incident has been resolved.