Validic experienced a critical incident on July 17, 2025 affecting Fitbit, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2025, 11:55 AM UTC
Validic is investigating possible issues with the delivery of data from Fitbit. As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit. We will provide updates here when they are available.
- investigating Jul 17, 2025, 12:04 PM UTC
Fitbit has reported that they are experiencing an outage at this time. The Validic team will continue to monitor. Fitbit is tracking this issue here: https://status.fitbit.com/
- monitoring Jul 17, 2025, 03:04 PM UTC
Fitbit has updated their status page noting that the issue is resolved. Validic is seeing data delivery start to return to expected levels. There may still be some delays while we receive any data that was not received during the outage. We will continue to monitor and provide updates here as they are available.
- resolved Jul 17, 2025, 06:18 PM UTC
Fitbit performance has been stable at the expected levels.