Validic incident

Omron data delays

Minor Resolved View vendor source →

Validic experienced a minor incident on October 1, 2022 affecting Omron, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2022, 12:42 PM UTC
Resolved
Oct 03, 2022, 02:23 PM UTC
Duration
2d 1h
Detected by Pingoru
Oct 01, 2022, 12:42 PM UTC

Affected components

Omron

Update timeline

  1. investigating Oct 01, 2022, 12:42 PM UTC

    Validic is investigating possible issues with the delivery of data from Omron. As a result, you may see delays in receiving user data from Omron users and users may see issues when trying to sync to Omron. We will provide updates here when they are available.

  2. investigating Oct 01, 2022, 12:57 PM UTC

    New users can't be enrolled due to calls to Omron failing with a 504 message.

  3. monitoring Oct 03, 2022, 01:05 PM UTC

    Omron data appears to be flowing as expected again. We will continue to monitor.

  4. resolved Oct 03, 2022, 02:23 PM UTC

    Omron data has been flowing consistently.