Validic experienced a minor incident on December 28, 2022 affecting iHealth, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
iHealth
Update timeline
- investigating Dec 28, 2022, 05:24 PM UTC
Users are currently reporting unexpected slowness and timeout errors when trying to sync to iHealth via the Validic Marketplace. Validic is investigating this issue and will provide updates here as they become available.
- investigating Dec 29, 2022, 02:31 PM UTC
The iHealth technical team is assisting with this investigation. Validic will continue to provide updates here as they are available.
- monitoring Dec 30, 2022, 01:23 PM UTC
iHealth has implemented a fix and the authorization process for users is working as expected. Validic will continue to monitor.
- resolved Jan 03, 2023, 03:55 PM UTC
iHealth user authorization is continuing to work as expected.