Validic experienced a minor incident on June 13, 2023 affecting LifeScan, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
LifeScan
Update timeline
- investigating Jun 13, 2023, 07:54 PM UTC
Validic is investigating possible issues with the delivery of data from OneTouch. As a result, you may see delays in receiving user data from OneTouch users and users may see issues when trying to sync to OneTouch. We will provide updates here when they are available.
- identified Jun 13, 2023, 08:22 PM UTC
This issue appears to be related to a widespread AWS issue. We are continuing to monitor.
- monitoring Jun 13, 2023, 09:02 PM UTC
OneTouch data is starting to flow as expected. Validic will continue to monitor.
- resolved Jun 13, 2023, 11:10 PM UTC
This incident has been resolved.