Validic experienced a major incident on November 21, 2022 affecting Fitbit, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2022, 09:19 PM UTC
Validic is investigating possible issues with the delivery of data from Fitbit. As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit. We will provide updates here when they are available.
- investigating Nov 21, 2022, 10:29 PM UTC
Fitbit has confirmed the issue and are reporting "Widespread outage of Fitbit services which interact with user data" which affects the Fitbit API. Validic will continue to monitor for updates from Fitbit.
- investigating Nov 21, 2022, 10:32 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 22, 2022, 02:19 AM UTC
Fitbit has identified the issue and are implementing a fix.
- monitoring Nov 22, 2022, 03:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 22, 2022, 03:53 AM UTC
The data for Fitbit has caught up. This issue is resolved
- resolved Nov 22, 2022, 03:54 AM UTC
This incident has been resolved.