Validic experienced a critical incident on April 6, 2023 affecting Misfit Wearables and MyFitnessPal and 1 more component, lasting 22h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2023, 03:42 PM UTC
Validic is investigating a potential issue that prevented our Legacy API (v1) from collecting data from certain data sources. It appears that Strava, My Fitness Pal, and Polar are affected. Updates will be made available as we learn more about this.
- investigating Apr 06, 2023, 04:06 PM UTC
Additional investigation has added more affected sources. Investigation continues, but a path to resolution is being worked on. MyFitnessPal Garmin Misfit Withings Strava Polar Tomtom UA
- monitoring Apr 06, 2023, 08:22 PM UTC
A fix was implemented earlier in the day and we have been monitoring the data coming through our queues. At this time only Withings still has a backlog in the queue. The rest of the sources have caught up with data.
- monitoring Apr 07, 2023, 12:54 AM UTC
The Withings data has caught up. This will be monitored overnight and accessed in the morning. There will be an update then
- resolved Apr 07, 2023, 01:59 PM UTC
The issue for these data sources has been fully resolved. There wasn't any data loss here. The sources were queuing successfully, but the process fell behind.