Validic experienced a minor incident on June 7, 2023 affecting LifeScan, lasting 12h 43m. The incident has been resolved; the full update timeline is below.
Affected components
LifeScan
Update timeline
- investigating Jun 07, 2023, 01:33 AM UTC
Validic is investigating possible issues with the delivery of data from OneTouch. As a result, you may see delays in receiving user data from OneTouch users and users may see issues when trying to sync to OneTouch. We will provide updates here when they are available.
- monitoring Jun 07, 2023, 10:31 AM UTC
OneTouch data has been flowing as expected. Validic will continue to monitor for stability.
- resolved Jun 07, 2023, 02:17 PM UTC
This incident has been resolved.