Validic experienced a minor incident on October 16, 2024 affecting Support Portal, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Support Portal
Update timeline
- investigating Oct 16, 2024, 01:37 PM UTC
Validic is currently investigating a possible issue where pages in the Support Portal at https://help.validic.com may not be loading for some users. We will provide updates here as they are available.
- monitoring Oct 16, 2024, 01:56 PM UTC
Page loads are returning to the expected behavior in the Validic Support Portal. We will monitor for stability.
- resolved Oct 16, 2024, 03:32 PM UTC
This incident has been resolved.