Validic incident
iHealth Authorization Page Errors & Data Delays
Validic experienced a minor incident on October 24, 2024 affecting iHealth, lasting 21h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2024, 07:20 PM UTC
Validic is currently investigating an issue where users are seeing an error when trying to navigate to the iHealth authorization page via the Validic marketplace. We are also investigating possible delays in the delivery of data from iHealth. As a result, users will not be able to connect to iHealth and you may see delays in receiving data from connected iHealth users. We will update this post as new information is available.
- monitoring Oct 25, 2024, 12:21 AM UTC
iHealth data flow appears to be returning to more normal levels. The iHealth authorization page also has been loading as expected and users have been able to connect their iHealth accounts via the Validic Marketplace. We will continue to monitor for stability.
- resolved Oct 25, 2024, 04:24 PM UTC
This incident has been resolved.