Validic experienced a major incident on December 3, 2024 affecting Fitbit, lasting 7d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Fitbit
Update timeline
- investigating Dec 03, 2024, 11:25 AM UTC
Validic is investigating possible issues with the delivery of data from Fitbit. As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit. We will provide updates here when they are available.
- investigating Dec 03, 2024, 02:22 PM UTC
Fitbit has confirmed that they are reporting a service outage via their status page. Validic will continue to monitor. https://status.fitbit.com/
- monitoring Dec 03, 2024, 06:38 PM UTC
Fitbit has reported that this issue is resolved. Validic will continue to monitor as we do see data flow gradually returning to normal.
- resolved Dec 10, 2024, 05:31 PM UTC
This incident has been resolved.