SIte outage
Timeline · 1 update
- resolved Aug 21, 2026, 08:42 PM UTC
Site outage due to unanticipated database lock during migration. We have determined the root cause and will remediate for future migrations.
Valence had 4 outages in the last 2 years totaling 19h 27m of downtime — averaging 0.2 incidents per month.
There were 4 Valence outages since April 19, 2026 totaling 19h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Site outage due to unanticipated database lock during migration. We have determined the root cause and will remediate for future migrations.
The US coaching platform was down for 4 minutes due to a database migration holding an unexpected exclusive lock.
Deployment caused errors for some customers when visiting the coach homepage; outage lasted three minutes and is now resolved.