VALD incident

Microsoft Azure is currently experiencing an outage that is impacting our services

Major Resolved View vendor source →

VALD experienced a major incident on October 29, 2025 affecting Websites (VALD Hub) and External APIs based in US region (Profile) and 1 more component, lasting 8h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:29 PM UTC
Resolved
Oct 30, 2025, 01:00 AM UTC
Duration
8h 31m
Detected by Pingoru
Oct 29, 2025, 04:29 PM UTC

Affected components

Websites (VALD Hub)External APIs based in US region (Profile)External APIs based in US region (Tenant)Product APIs based in US region (DynaMo API)Product APIs based in US region (ForceDecks API)Product APIs based in US region (ForceFrame API)Product APIs based in US region (HumanTrak API)Product APIs based in US region (NordBord API)Product APIs based in US region (SmartSpeed API)Product APIs based in EU region (ForceDecks)

Update timeline

  1. investigating Oct 29, 2025, 04:29 PM UTC

    https://azure.status.microsoft/en-us/status

  2. resolved Oct 30, 2025, 01:00 AM UTC

    Microsoft Azure has confirmed the outage is resolved, and they continue to operate with caution. "Between 15:45 UTC on 29 October and 00:05 UTC on 30 October 2025, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors" "The AFD & CDN delivery services continue to be stable and are running as expected. Out of an abundance of caution, all service management operations (including creation, updates, deletions, and purges) to AFD via portal or APIs continue to remain temporarily suspended. We are working on a comprehensive plan to gradually reenable these in a phased approach, while ensuring the platform remains stable."