UXCam incident

Downtime and degraded performance because of AWS issues

Critical Resolved View vendor source →

UXCam experienced a critical incident on June 10, 2022 affecting Session Verification API and Session Processing and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2022, 04:57 AM UTC
Resolved
Jun 10, 2022, 07:12 AM UTC
Duration
2h 15m
Detected by Pingoru
Jun 10, 2022, 04:57 AM UTC

Affected components

Session Verification APISession ProcessingDashboard

Update timeline

  1. identified Jun 10, 2022, 04:57 AM UTC

    We are observing downtime and degraded performance in verify-service, session-processing, and dashboard because our cloud-provider AWS is having issues.

  2. monitoring Jun 10, 2022, 06:06 AM UTC

    Our system is now recovering and we are monitoring closely.

  3. monitoring Jun 10, 2022, 07:11 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 10, 2022, 07:12 AM UTC

    This incident has been resolved.