UXCam experienced a minor incident on January 10, 2023 affecting Session Verification API and Session Processing, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 10, 2023, 12:21 PM UTC
During an infrastructure migration process, we faced an unexpected downtime of around 15 mins. This impacted the upload of sessions from the devices. The change has been reverted and the system is operating in a normal state. The sessions that failed to upload during the time of the issue have started to upload, and due to the burst of traffic, we are facing delays in sessions getting processed. Our system is catching up. We will keep you all posted.
- monitoring Jan 10, 2023, 12:53 PM UTC
Our system is still catching up to the high traffic and running at maximum capacity to process the incoming sessions. We will update you with the latest status in about 15 mins.
- monitoring Jan 10, 2023, 01:19 PM UTC
The number of sessions in the queue waiting to get processed has started to decrease. We expected around 30 mins for the system to get back to normal. We will keep you posted.
- resolved Jan 10, 2023, 01:55 PM UTC
Our system has recovered and is operating normally.