UXCam incident

We are facing session processing delay at the moment

Minor Resolved View vendor source →

UXCam experienced a minor incident on September 29, 2023 affecting Session Processing and Dashboard, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2023, 01:51 AM UTC
Resolved
Sep 29, 2023, 03:34 AM UTC
Duration
1h 42m
Detected by Pingoru
Sep 29, 2023, 01:51 AM UTC

Affected components

Session ProcessingDashboard

Update timeline

  1. investigating Sep 29, 2023, 01:51 AM UTC

    We are facing a session processing delay and we are currently investigating the issue.

  2. identified Sep 29, 2023, 02:09 AM UTC

    A partial AWS outage caused this. We don't expect any loss of sessions due to this incident.

  3. monitoring Sep 29, 2023, 03:03 AM UTC

    The delayed sessions have started to get processed. We are monitoring the situation as it gradually returns to its usual operational state.

  4. resolved Sep 29, 2023, 03:34 AM UTC

    All the delayed sessions have been processed. Everything is now in a normal operational state.