UXCam experienced a major incident on November 18, 2025 affecting Session Processing, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:58 PM UTC
Due to an outage with one of our third-party providers (Cloudflare), we are currently seeing a drop and fluctuations in the number of incoming sessions. Our team is actively investigating the impact, and we are still assessing whether any sessions may have been lost. We will share updates as we learn more.
- monitoring Nov 18, 2025, 01:19 PM UTC
We have temporarily routed traffic away from Cloudflare, and incoming sessions are now being received at the normal rate. Our team is still verifying whether any sessions were lost during the disruption. We’ll continue to share updates as we have more information.
- resolved Nov 18, 2025, 01:29 PM UTC
Routing traffic away from Cloudflare has fully resolved the issue. While the earlier disruption caused a temporary drop in incoming sessions, all delayed sessions were eventually received. Thank you for your patience and understanding while we worked through this.