UXCam incident

Delay in session processing

Minor Resolved View vendor source →

UXCam experienced a minor incident on December 7, 2021 affecting Session Processing, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 10:24 PM UTC
Resolved
Dec 08, 2021, 02:40 AM UTC
Duration
4h 15m
Detected by Pingoru
Dec 07, 2021, 10:24 PM UTC

Affected components

Session Processing

Update timeline

  1. identified Dec 07, 2021, 10:24 PM UTC

    We are facing delays with session processing due to the outage in the cloud infrastructure provider (AWS).

  2. identified Dec 07, 2021, 11:32 PM UTC

    We continue to experience delays with processing sessions, however, no data has been lost. The system is recovering and we will continue with the updates.

  3. resolved Dec 08, 2021, 02:40 AM UTC

    This incident has been resolved.