UXCam incident

Delay in sessions to appear in the UXCam Dashboard

Minor Resolved View vendor source →

UXCam experienced a minor incident on September 26, 2022 affecting Session Processing, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2022, 10:09 AM UTC
Resolved
Sep 26, 2022, 04:33 PM UTC
Duration
6h 24m
Detected by Pingoru
Sep 26, 2022, 10:09 AM UTC

Affected components

Session Processing

Update timeline

  1. investigating Sep 26, 2022, 10:09 AM UTC

    We are observing delays in sessions appearing on the dashboard. The team is already on it. From initial investigation, we don't think there has been any loss in the data.

  2. identified Sep 26, 2022, 10:19 AM UTC

    The issue has been identified and a fix is being implemented. Delay has already been resolved for parts of the dashboard.

  3. identified Sep 26, 2022, 12:25 PM UTC

    We are facing partial delays for recorded user data to appear on the dashboard. No data has been lost, and our system is catching up in processing the latest incoming sessions.

  4. resolved Sep 26, 2022, 04:33 PM UTC

    The issue with partial delays for data to appear in the dashboard has been resolved. All systems are back to normal.