UXCam incident

Session Verification Outage

Notice Resolved View vendor source →

UXCam experienced a notice incident on March 31, 2022, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2022, 09:45 AM UTC
Resolved
Mar 31, 2022, 10:04 AM UTC
Duration
19m
Detected by Pingoru
Mar 31, 2022, 09:45 AM UTC

Update timeline

  1. resolved Apr 25, 2022, 07:38 AM UTC

    On March 31, 2022, while upgrading our infrastructure, some breaking changes were applied accidentally which lead to the failure in APIs for one of our services. The breaking change was quickly detected and reverted within a minute. Between 10:02 UTC to 10:04 UTC all the sessions sent were lost. We apologize for any inconvenience that this has caused.