UserVoice Outage History

UserVoice is up right now

UserVoice had 5 outages in the last 2 years totaling 25h 14m of downtime — averaging 0.2 incidents per month.

There were 5 UserVoice outages since April 2, 2025 totaling 25h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.uservoice.com

Minor February 3, 2026

Site Outage

Detected by Pingoru
Feb 03, 2026, 01:20 PM UTC
Resolved
Feb 03, 2026, 03:17 PM UTC
Duration
1h 56m
Affected: Web Portal (subdomain)Admin ConsoleEmail & Password AuthenticationUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics
Timeline · 3 updates
  1. monitoring Feb 03, 2026, 01:20 PM UTC

    UserVoice had a database cluster crash that caused an outage this morning. The service has recovered, however email notifications may be laggy while internal recovery completes.

  2. monitoring Feb 03, 2026, 02:14 PM UTC

    Email notifications should be fully recovered now. Continuing to monitor and verify.

  3. resolved Feb 03, 2026, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Admin Settings Outage

Detected by Pingoru
Jan 20, 2026, 01:55 PM UTC
Resolved
Jan 20, 2026, 03:44 PM UTC
Duration
1h 48m
Affected: Admin Console
Timeline · 2 updates
  1. monitoring Jan 20, 2026, 01:55 PM UTC

    The admin settings page (and all affiliated pages) have now been restored. We are still actively monitoring and investigating.

  2. resolved Jan 20, 2026, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 20, 2026

Admin Settings

Detected by Pingoru
Jan 20, 2026, 01:28 PM UTC
Resolved
Jan 20, 2026, 01:28 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 20, 2026, 01:28 PM UTC

    We are investigating why our admin settings pages are currently unavailable. Please stand by.

Read the full incident report →

Critical April 30, 2025

Experiencing Timeouts: Admin Console and API May Not Load

Detected by Pingoru
Apr 30, 2025, 01:40 PM UTC
Resolved
Apr 30, 2025, 03:11 PM UTC
Duration
1h 31m
Affected: Admin ConsoleUserVoice API
Timeline · 4 updates
  1. investigating Apr 30, 2025, 02:12 PM UTC

    We are currently investigating this issue.

  2. identified Apr 30, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2025, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2025

Profile Creation Via Email & Password Outage

Detected by Pingoru
Apr 02, 2025, 05:00 AM UTC
Resolved
Apr 03, 2025, 12:58 AM UTC
Duration
19h 58m
Affected: Email & Password Authentication
Timeline · 4 updates
  1. investigating Apr 02, 2025, 05:29 PM UTC

    When creating a profile with Email & Password auth option, after receiving the verification email, when users click 'create account', the application loads continuously. We've identified the request to our email verification provider, Magic.link, is hanging and not responding. We're continuing to investigate the issue.

  2. investigating Apr 03, 2025, 12:30 AM UTC

    Thanks for your patience while we continue to investigate.

  3. monitoring Apr 03, 2025, 12:37 AM UTC

    A fix has been implemented and we're monitoring. Please let us know if you continue to experience issues.

  4. resolved Apr 03, 2025, 12:58 AM UTC

    This incident has been resolved.

Read the full incident report →