Urlbox incident

Investigating reports of API errors and timeouts

Minor Resolved

Urlbox experienced a minor incident on June 2, 2026, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 06:05 AM UTC
Resolved
Jun 02, 2026, 09:23 AM UTC
Duration
3h 18m
Detected by Pingoru
Jun 02, 2026, 06:05 AM UTC

Update timeline

  1. investigating Jun 02, 2026, 08:25 AM UTC

    Investigating reports of API errors and timeouts.

  2. identified Jun 02, 2026, 08:53 AM UTC

    The final step in our rendering pipeline was overwhelmed by a spike in complex requests from multiple users. This caused a dramatic increase in processing times and the backlog is still being processed.

  3. monitoring Jun 02, 2026, 09:03 AM UTC

    Additional API pods have been deployed to increase processing capacity and reduce the backlog. We are seeing gradual improvements in processing times and will continue monitoring until the system has fully recovered.

  4. resolved Jun 02, 2026, 09:30 AM UTC

    Additional API capacity was deployed to process the backlog. Queue lengths have returned to normal and all pending requests have been processed.