Urlbox incident

Investigating a major outage of our API

Minor Resolved

Urlbox experienced a minor incident on June 1, 2026, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2026, 02:03 PM UTC
Resolved
Jun 01, 2026, 02:25 PM UTC
Duration
22m
Detected by Pingoru
Jun 01, 2026, 02:03 PM UTC

Update timeline

  1. investigating Jun 01, 2026, 02:03 PM UTC

    We are investigating an outage that is impacting availability of our API and dashbaord.

  2. identified Jun 01, 2026, 02:24 PM UTC

    We have identified the cause of the current API disruption and have applied a capacity increase to the affected infrastructure. The update is currently in progress. We are monitoring recovery and will post another update as soon as services are confirmed healthy.

  3. monitoring Jun 01, 2026, 02:44 PM UTC

    A spike in API requests from multiple large customers resulted in our Redis datastore reaching its memory limit. This prevented API pods from starting correctly. We increased Redis capacity, the upgrade is now complete, and services are back online. We are continuing to monitor the platform closely and will review our processes to reduce the risk of this happening again.

  4. monitoring Jun 01, 2026, 03:13 PM UTC

    Around 500 thousand requests, including some from around 11am were delayed as a results of degraded performance in the run up to this incident. We are working through the backlog.