URL2PNG incident

Production traffic impaired

Critical Resolved View vendor source →

URL2PNG experienced a critical incident on April 2, 2020 affecting API - Legacy, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2020, 04:55 PM UTC
Resolved
Apr 02, 2020, 05:48 PM UTC
Duration
52m
Detected by Pingoru
Apr 02, 2020, 04:55 PM UTC

Affected components

API - Legacy

Update timeline

  1. investigating Apr 02, 2020, 04:55 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 02, 2020, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 02, 2020, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2020, 05:48 PM UTC

    This incident has been resolved.