URL2PNG incident

Production traffic impaired

Notice Resolved View vendor source →

URL2PNG experienced a notice incident on August 20, 2021 affecting API - Legacy, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2021, 09:00 PM UTC
Resolved
Aug 20, 2021, 09:47 PM UTC
Duration
47m
Detected by Pingoru
Aug 20, 2021, 09:00 PM UTC

Affected components

API - Legacy

Update timeline

  1. investigating Aug 20, 2021, 09:16 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 20, 2021, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2021, 09:47 PM UTC

    Starting at 21:00 UTC fresh captures started experiencing increased latency, with some request timing out and resulting in an error response. The majority of requests during this window did capture the desired page, despite the initial error response. At 21:15 UTC all traffic and error levels have returned to normal.