Upwards incident

Site temporary outage

Notice Resolved View vendor source →

Upwards experienced a notice incident on February 15, 2019 affecting Website and API and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2019, 07:45 PM UTC
Resolved
Feb 15, 2019, 08:05 PM UTC
Duration
19m
Detected by Pingoru
Feb 15, 2019, 07:45 PM UTC

Affected components

WebsiteAPIAndroid Native AppiOS Native App

Update timeline

  1. investigating Feb 15, 2019, 07:45 PM UTC

    The site & API seemed to be unresponsive for ~20 seconds.

  2. identified Feb 15, 2019, 08:00 PM UTC

    Facebook's servers hit our `/find` page 210 requests in 1 min. The next minute was 242 times. At first glance it seems to be tied to their ad approval and verifying our website from multiple locations. We are continuing to diagnose and will post additional findings.

  3. resolved Feb 15, 2019, 08:05 PM UTC

    Going to create follow up stories for infra to handle spike traffic if we continue to see these spike increases.