Upwards experienced a critical incident on April 3, 2019 affecting Website, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Website
Update timeline
- investigating Apr 03, 2019, 08:30 PM UTC
We are currently investigating this issue.
- investigating Apr 03, 2019, 08:36 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 03, 2019, 08:37 PM UTC
The site is back up. We are actively diagnosing the issue.
- resolved Apr 03, 2019, 08:49 PM UTC
We have tracked down the issue. What happened: There is a bug in the Android native app that caused one of our partners, when viewing the moments feed, to make over 800 requests to our API within a short 1-2 minute timespan. This abrupt spike in traffic caused other valid requests to timeout. How to resolve: We are creating a bug ticket to resolve this. We will work with product to prioritize getting this resolved.