Upwards experienced a notice incident on June 14, 2019 affecting Website and API, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2019, 06:25 PM UTC
We are currently investigating this issue.
- investigating Jun 14, 2019, 06:25 PM UTC
We are currently investigating why deposits are not working
- identified Jun 14, 2019, 06:31 PM UTC
Deposits should be working for every daycare except Deposit Wizard currently.
- resolved Jun 14, 2019, 06:37 PM UTC
The issue is that we did not have a verified user informatino for "Jessah Wizard" in Stripe (full name, birth date, last 4 of social) and we went over a threshold of payments we can accept before validation. I temporarily switch the name to be Jesse Forrest in Stripe and put my actual information to make sure it would go through. If we continue leveraging the Deposit Wizard we will need to have a more permanent solution.