Upwards experienced a critical incident on October 28, 2019 affecting Android Native App, lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2019, 10:27 PM UTC
The Android app had been crashing for all users who upgraded to version code 68 (1.4.2). It seems that a multidex version upgrade may have been causing this issue.
- identified Oct 28, 2019, 10:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 29, 2019, 12:30 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 29, 2019, 12:45 AM UTC
The application has been reverted to the previous, non-crashing build and is now live in the Play Store. Users that installed the latest, crashing version may need to clear their app's data to successfully revert to the previous build.
- monitoring Oct 29, 2019, 03:13 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2019, 09:26 PM UTC
Version 72 (1.4.5) has been rolled out to 25% of users. This latest update reverts configuration changes but also includes the latest features. Rollout percent will increase depending on stability.
- resolved Nov 01, 2019, 04:42 PM UTC
This incident has been resolved.
- postmortem Nov 01, 2019, 04:42 PM UTC
Certain configuration changes cause the app to crash for all users who updated from the previous version. These changes included an updated Kotlin version, an updated multidexing version, and an updated Gradle build version. Future roll outs with tech debt initiatives will be issue with staged rollouts to test stability before all users receive the update.