Upwards experienced a major incident on February 23, 2023 affecting Website and API and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2023, 11:45 PM UTC
We are aware of the current site-wide outage and are actively investigating the issue. Our team is working diligently to identify the root cause and restore service as quickly as possible. We understand the impact this may be having on you and apologize for the inconvenience. We will continue to provide updates on our progress and estimated time for resolution as soon as we have more information. Thank you for your patience and understanding while we work to resolve this issue.
- monitoring Feb 24, 2023, 12:07 AM UTC
We are actively investigating the cause of the issue. We have the website and apps up and running again. More details will be posted as we have them.
- monitoring Feb 24, 2023, 12:20 AM UTC
We are currently undergoing a Distributed denial of service (DDoS) attack from a wide range of IP addresses.
- resolved Feb 24, 2023, 01:24 AM UTC
We are pleased to inform you that we have resolved the site-wide outage that was affecting our services. Our team worked diligently to identify and mitigate the issue and we can now confirm that service has been fully restored. The root cause of the outage was determined to be a Distributed Denial of Service (DDoS) attack. We take security very seriously and have taken steps to further enhance our defenses against similar attacks in the future. We understand the impact this may have had on you and we sincerely apologize for any inconvenience caused. Please do not hesitate to reach out to us if you have any further questions or concerns. Thank you for your patience and understanding.