Upstart experienced a critical incident on August 12, 2020 affecting upstart.com, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
upstart.com
Update timeline
- investigating Aug 12, 2020, 11:20 AM UTC
Our product is currently experiencing unexpected downtime as of 3:24 AM Pacific. We are actively investigating and working to mitigate this issue.
- resolved Aug 12, 2020, 11:41 AM UTC
The root cause was identified as high utilization in our primary database. A reboot of the instance was required to restore health. The system is operational as of 4:31 AM Pacific.