Upserve experienced a minor incident on July 8, 2021 affecting U-Series POS App and HQ, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2021, 11:50 PM UTC
Upserve monitoring has recorded instances of venues entering intermittent offline mode. Our Engineering team is investigating the root cause of the issue. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
- monitoring Jul 09, 2021, 12:10 AM UTC
An update has been deployed to mitigate instances of offline mode. Our Engineering team will continue to monitor closely to ensure issue resolution. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
- resolved Jul 09, 2021, 12:31 AM UTC
Upserve Engineering has confirmed that the deployed update has mitigated instances of offline mode. All venues should now be restored to normal operations. Should you need further support please chat with us at help.upserve.com or from within Upserve HQ.