Upserve experienced a minor incident on August 31, 2021 affecting U-Series POS App and HQ, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2021, 07:04 PM UTC
Our engineering team has identified that a third party service provider, Auth0, which is responsible for login related services for some Upserve products, is experiencing an outage and is investigating the issue. This may impact the ability to sign into services such as Upserve Analytics and certain versions of Upserve Point of Sale. All Upserve infrastructure remains operational. For further updates please subscribe at status.upserve.com.
- identified Aug 31, 2021, 08:13 PM UTC
Our engineering team has identified that a third party service provider, Auth0, which is responsible for login related services for some Upserve products, is experiencing an an outage and has identified their issue with a third party vendor. This may impact the ability to sign into services such as Upserve Analytics and certain versions of Upserve Point of Sale. All Upserve infrastructure remains operational. For further updates please subscribe at status.upserve.com.
- monitoring Aug 31, 2021, 08:56 PM UTC
Our engineering team is monitoring improved success rates for login related services impacted by the Auth0 service outage. Auth0 continues to indicate progress in addressing the issue. Some customers may continue to see impact or an inability to sign into certain Upserve products. All Upserve infrastructure remains operational.
- resolved Aug 31, 2021, 09:18 PM UTC
Our 3rd party login service provider, Auth0 has indicated they have restored service functionality and Upserve continues to see successful authentication. All Upserve infrastructure has remained operational and users should no longer see any service degradation. Should you need anything further, please reach out to Upserve Support.