Upserve experienced a minor incident on October 21, 2021 affecting First Data Nashville and First Data Rapid Connect, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 21, 2021, 07:44 PM UTC
Upserve by Lightspeed has confirmed that AMEX-branded cards are experiencing elevated decline rates and higher than normal authorization times. This may result in Upserve POS customers operating in Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode. All Upserve infrastructure remains operational at this time.
- monitoring Oct 21, 2021, 08:26 PM UTC
Upserve by Lightspeed has observed improved approval rates and authorization times for AMEX-branded cards. Upserve POS customers may still be operating in Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode. All Upserve infrastructure remains operational at this time. Upserve Engineering will continue to monitor for resolution of this third party incident.
- resolved Oct 21, 2021, 08:32 PM UTC
Upserve by Lightspeed has observed restored approval rates and authorization times for AMEX-branded cards. Upserve POS customers should now be seeing restoration out of offline mode. All Upserve infrastructure has and continues to remain operational. For further support please visit our 24/7 Support team via chat at help.upserve.com or within any Upserve product.