Upserve experienced a minor incident on December 15, 2021 affecting U-Series POS App and HQ, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 15, 2021, 04:02 PM UTC
Please note, Amazon Web Services, a partner of Upserve by Lightspeed's is currently experiencing a partial service interruption. This is impacting some merchant's ability to access certain Upserve by Lightspeed services. Upserve Engineers continue to monitor the progress of Amazon's development team in mitigating this incident.
- monitoring Dec 15, 2021, 04:23 PM UTC
Upserve by Lightspeed's partner, Amazon Web Services, is now reporting they have mitigated the incident with their partial service interruption. Engineers for Upserve by Lightspeed are continuing to monitor the performance of services initially impacted by the AWS outage. Users should now see improved availability of Upserve services.
- resolved Dec 15, 2021, 04:42 PM UTC
Upserve by Lightspeed Engineers have continued to monitor expected performance of all Upserve services initially impacted by the Amazon Web Services incident. Merchants should now be experiencing full availability of all Upserve services. For further inquiries, Upserve by Lightspeed Support can be reached in app or at help.upserve.com.