Upserve experienced a minor incident on February 13, 2022 affecting U-Series POS App and HQ and U-Series Payments, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2022, 12:22 AM UTC
Upserve's engineering team is investigating reports of customers in offline mode due to delays in payment processing. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
- identified Feb 13, 2022, 12:54 AM UTC
Upserve's engineering team has identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. Upserve will continue to monitor the performance and mitigate the impact to Upserve customers. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
- resolved Feb 13, 2022, 05:23 AM UTC
Upserve's engineering team has mitigated an issue with credit card processing that caused some customers to experience offline mode. Upserve will continue to monitor the performance and mitigate any impact to customers.