Upserve experienced a minor incident on June 2, 2022 affecting U-Series Support, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
U-Series Support
Update timeline
- investigating Jun 02, 2022, 09:00 PM UTC
Upserve’s technical operations team is actively investigating reports of chat-based support experiencing connectivity issues. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure and remains 100% functional.
- resolved Jun 02, 2022, 10:47 PM UTC
Our 3rd party chat provider has resolved an incident with their chat service. Customers contacting Upserve support via chat will now able to reach a support agent in-app or on help.upserve.com. Upserve platform infrastructure is and remains 100% functional.