Upserve experienced a notice incident on June 10, 2022 affecting U-Series POS App and HQ, lasting 19h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2022, 06:55 PM UTC
Our engineering team is actively investigating an issue with our 3rd Party Email Notification Provider. This affects emails generated from the Upserve Online Ordering Platform, Daily Digest and Summary, Workforce, and Online Gift Card Purchases. Upserve Point of Sale and Payment Processing platform remain 100% operational at this time.
- identified Jun 10, 2022, 10:15 PM UTC
Our engineering team has identified an issue with our 3rd Party Email Notification Provider. This affects emails generated from the Daily Digest and Summary, Workforce, and Online Gift Card Purchases. The team has implemented a workaround for U-Series Online Ordering so that merchant and customer-facing order emails are delivered. Upserve Point of Sale and Payment Processing platform remain 100% operational at this time.
- resolved Jun 11, 2022, 02:08 PM UTC
Since our last update, we have observed email notifications for Daily Digest and Summary, Workforce, and Online Gift Card Purchases being sent successfully from our 3rd Party Email Notification Provider. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.