Upserve experienced a minor incident on July 27, 2022 affecting U-Series Support, lasting 5d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2022, 02:13 PM UTC
Upserve’s technical operations team is actively investigating reports of chat-based support experiencing connectivity issues. Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
- identified Jul 27, 2022, 02:56 PM UTC
Our 3rd party chat provider, is experiencing an incident with their chat service. Customers contacting Upserve support via chat may not be able to reach a support agent. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.
- identified Jul 27, 2022, 08:27 PM UTC
We are continuing to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat may not be able to reach a support agent at this time. Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
- identified Jul 28, 2022, 04:46 PM UTC
We continue to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat will not be able to reach support at this time. Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
- identified Jul 28, 2022, 04:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 28, 2022, 04:51 PM UTC
We continue to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat will not be able to reach support at this time. Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
- monitoring Jul 28, 2022, 06:30 PM UTC
We have been observing customers successfully contacting our support team via chat. We'll continue to monitor the improvement in the support chat service. Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
- resolved Aug 01, 2022, 05:14 PM UTC
This incident has been resolved.