Upserve experienced a minor incident on August 25, 2022 affecting U-Series POS App and HQ, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2022, 12:42 PM UTC
Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- resolved Aug 25, 2022, 12:54 PM UTC
We have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com 24/7. Thank you.