Upserve experienced a major incident on September 25, 2022 affecting U-Series POS App and HQ, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2022, 03:52 AM UTC
Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- investigating Sep 25, 2022, 04:25 AM UTC
Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. Please review our help articles for operating in Offline Mode: https://help.upserve.com/s/article/Offline-Mode-Overview https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside https://help.upserve.com/s/article/Coming-Back-Online-Syncing-Troubleshooting-and-Errors
- monitoring Sep 25, 2022, 04:55 AM UTC
Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed some merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
- resolved Sep 25, 2022, 05:33 AM UTC
Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.